Refund Policy

Tokens are Taongaf's internal currency, purchased with real money and spent to unlock priced editorials, books and chapters. Once a token purchase is completed, it's non-refundable — this applies whether or not you've spent the tokens yet. We take this position because tokens can be spent instantly on creator content, and creators are paid their 90% share as soon as a sale happens.

The main exception is where refund rights are required by law in your jurisdiction, or where a purchase was made fraudulently on your account without your authorization — contact us if either applies to you.

Studio Basic and Pro are billed on a recurring monthly basis through Stripe. Cancelling your subscription stops future renewals but doesn't refund the current billing period — you'll keep access to Studio features until the period you've already paid for ends. We don't offer partial-month refunds for early cancellation.

If you're charged more than once for the same purchase due to a technical error, or a charge fails on Stripe's side but tokens weren't credited to your wallet, contact us with your account email and the approximate time of the charge, and we'll investigate and correct it.

Payouts from your wallet to your connected Stripe account aren't purchases and aren't covered by this refund policy — see our Terms of Service for how payouts work.

Billing questions or disputes go through our contact page — select "Support" as the topic so it reaches the right place.